I try to sign up and it says I already have.

I try to sign up and it says I already have. I don’t think I have. What do I do? Ed P.

Ed,

In your case, and every other case we’ve come across where someone has reported this problem, you actually did sign up, but it was so long ago you presumably forgot. Our records show you signed up with our new system on November 4th, 2004. Since then you may have been using the old system login and therefore not using your new account, but it was there the whole time. And the system shows that you validated the account, which indicates you received the confirmation e-mail, and clicked the link inside of it. So, unless a family member or coworker shares your e-mail address, it must be you. Presumably you’ve forgotten your password, which is no problem, all you need to do to access your account is click this link and you’ll be led through the steps to pick a new password.

DG

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